Shipping policy
Shipping Policy
Processing Time All orders are carefully processed within 1–3 business days after payment confirmation. You'll receive a confirmation email as soon as your order is on its way.
Delivery Times We partner with global fulfilment centres to bring you quality products at great prices:
- 🇦🇺 Australia: typically 6–12 days
- 🌍 International: typically 2–4 weeks
Tracking Your Order Every order includes free tracking. Your tracking link will be emailed within 3–5 business days of dispatch so you can follow your order every step of the way.
Shipping Cost We offer free shipping on all orders — no hidden fees, ever.
Customs & Import Duties For international orders, customs fees may apply depending on your country. These are set by your local government and are the buyer's responsibility.
Haven't received your order? If your order hasn't arrived within the estimated timeframe, we've got you covered. Contact us at apexessentials.au@gmail.com and we'll investigate and resolve it promptly — including a full refund if needed.