Shipping policy
Processing Time All orders are carefully processed within 1–3 business days after payment confirmation. You'll receive a confirmation email once your order is on its way.
Delivery Times
- Australia: typically 6–12 business days
- International: typically 2–4 weeks
Shipping Costs Shipping costs are calculated at checkout based on your delivery location and order total.
Order Tracking Every order includes tracking. Your tracking link will be emailed within 3–5 business days of dispatch.
Customs & Import Duties For international orders, customs fees or import duties may apply depending on your country. These charges are set by your local government and are the buyer's responsibility.
Order Issues If your order hasn't arrived within the estimated timeframe, contact us at apexessentials.au@gmail.com and we'll investigate promptly, including a full refund if needed.